Our Location

Be Informed. Be Smart. Be Sure.

American Copy Machines Ltd
Corporate Office
141 W 28th St, 10th Fl
New York, NY 10001
info@americancopymachines.com

Tel: (212)244-2727
Fax: (212)244-2739

Office Hours

Monday-Friday 8:45AM-5:15PM
Saturday-Sunday Closed
RENTALS 24/7

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Service

We are standing by to support you, just call (212)244-2727

As a ACM customer our Client Portal provides access to your account 24/7. If you have not registered yet to the Client Portal Click here to email your enrolment request.

It’s FREE Once you are set up you will be able to place supply and service requests, enter meter readings, view invoices and make payments.

State of Art Service Call Center

Customer Call Center

Our sophisticated service management system allows fast service call dispatching and scheduling of proactive maintenance. By using imageWARE and Snapshot, our technicians are able to resolve many issues over the phone.

If a field visit is required they will respond within 4 hours and come prepared with the necessary parts to complete the call in one visit. As a result, you will experience significantly reduced downtime.

Service Agreements

Service Agreements

American Copy Machines offers ALL INCLUSIVE service agreements that cover scheduled maintenance calls, onsite service, parts labor, and toner. Some of the benefits are:

  • Priority service
  • A FREE LOANER if a part is on back order.
  • Guaranteed performance of the equipment or replacement of the copier if it cannot be fixed
  • Operating costs can be calculated with accuracy for budgeting purposes.

24/7 Remote Monitoring

Remote Monitoring
  • All our copiers that are under service agreement are monitored 24/7 for error codes, maintenance and supply levels.
  • The State-of-Art call management system allows for fast call routing and proactive call placement
  • Best service experience through a combination of dynamic call handling and device management services
  • Our software, together with mobile technologies, notify and dispatch field technicians virtually instantly upon customer calls for service.

Peace of Mind

Stress Free
  • Our service engineers are Canon-Certified with minimum 5 years experience
  • Our technicians use only Genuine Canon parts and supplies to assure the highest quality
  • ACM has a large parts inventory in Midtown Manhattan to assure the customer will not be down.
  • Our combination of product training, tools and expertise assures you optimal equipment performance and maximum peace of mind.